TERMS
1. GENERAL TERMS
The website www.frogstoprinces.com is the online store of the company under the name "Frogs to Princes", Retail Wholesale - Stationery and Games of all kinds with VAT number 103856124, TAX office of Nea Ionia and no. GEMI 165745201000. The headquarters of the company, which will henceforth be called THE COMPANY, is located on Dekeleias Avenue, 14343 Nea Chalkidona, Attica tel: 6974448274, by e-mail: shop@frogstoprinces.com.
The specific online store (e-shop) offers all its customers, as well as all internet users, immediate information about the products offered by the company, about the materials it uses, their properties, as well as the possibility to make their purchases online by purchasing either one of the products already available on our website, or by placing special orders according to preferences.
The use of the online pages and services of www.frogstoprinces.com by the visitor/user presupposes his unreserved agreement with the following terms of use, which apply to all the content included on the Company's website. The visitor/user must read these terms carefully before using the services of the website and if he does not agree with them in whole or in part, he must in any case not use the services and their content.
The present and applicable terms are subject to change without notice, so we encourage users to check our website frequently for any changes to the applicable terms. The continuation of the use of www.frogstoprinces.com even after any changes, means the unreserved, from the part of the visitor / user, acceptance of these terms, without requiring any other action. If there is any part of our website or these terms that you, as a visitor, do not understand, or if you have any questions about our products, please contact us at shop@frogstoprinces.com
2. USER RESPONSIBILITY
Users of the www.frogstoprinces.com website agree that they will not use our Company website to post, email or otherwise transmit any content that is illegal, harmful, threatening, offensive, defamatory or infringing of another's privacy. In addition, private individuals accept that the products they order through the online store www.frogstoprinces.com are intended for personal use.
3. INTELLECTUAL PROPERTY RIGHTS
Except for the expressly stated exceptions (copyrights of third parties, partners and suppliers), all content of the website, including images, audio-visual material and texts, graphics, designs, photographs, services and products provided are the intellectual property of frogstoprinces.com and are protected according to the relevant provisions of Greek law, European law and international conventions. Any copying, reproduction, modification, resale or misleading the public about the actual provider of the website content is prohibited.
Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the Company.
The names, images, logos, distinctive features, texts and audiovisual material representing our Company and/or its online store www.frogstoprinces.com and/or third parties contracted with all of the above, as well as their products or services, are exclusive trademarks and distinctive features of our company and/or www.frogstoprinces.com and/or the above third parties and are protected by Greek, Community and international trademark and industrial and intellectual property laws. In any case, their appearance and display on the website www.frogstoprinces.com and in our Company's online store should in no way be taken as a transfer or assignment of a license or right to use them. The use of the www.frogstoprinces.com website by any user/visitor does not imply the transfer of any right to access any aspect of the frogstoprinces.com services in programming code form.
4.PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the online store (www.frogstoprinces.com) of our Company and to place orders for the company's products, some personal information will be requested from the customer. When placing the order, the full name, the shipping address of the products, the billing address of the order (if it is different from the shipping address), the invoicing information (if payment by invoice has been selected), a contact telephone number, your electronic address (e-mail) and in cases where the payment is made by credit card, the number, the expiry date of the card and the three-digit security code. Along with these details, when creating a user account, the access code to these services is also requested. The credit card details are not stored in the company's storage media during the transaction, but are registered directly in a secure environment of the cooperating banking institution that has undertaken the routing of the cards. The online store www.frogstoprinces.com operates in accordance with the applicable Greek and Community legislation and keeps your personal data securely for as long as you are registered in any service of www.frogstoprinces.com, which are deleted after the end in any way of the transactional relationship. For details on the privacy policy (Privacy Policy) click here
5.USE OF COOKIES
frogstoprinces.com uses "cookies" technology to improve and facilitate your visit to its website. Cookies are sent to your computer and identify you as a specific user by storing your personal preferences and technical information. We use a) Permanent cookies (i.e. cookies remain on your computer until you delete them) b) Temporary cookies (i.e. cookies remain until you close your browser) and help you keep products in your shopping cart, without them being deleted every time you come out of it. The cookies themselves do not contain or reveal personal information. If you do not accept the use of cookies by kontorousis.gr, you can change your browser settings so that it does not accept cookies (instructions on how to change the cookie settings in your browser can be found in the help section of the browser you are using ). Detailed cookie policy here
6.SECURITY
The SSL (Secure Sockets Layer) protocol is today the global standard on the internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit. In addition, personal security is the password you give when you become a member of www.frogstoprinces.com. In order to present any of your personal information, you must first provide your username and password. For this reason, you must keep this information well so that it does not risk falling into the hands of third parties. We also advise you to create passwords using symbols along with alphanumeric characters. Finally, let us remind you that the credit card details are not stored in the company's storage media during the transaction, but are registered directly in a secure environment of the cooperating company that has undertaken the routing of the cards. During the online payment, the user is taken to an encrypted secure connection page with SSL protocol which belongs exclusively to the bank Eurobank that has been selected, which fully undertakes the payment and notifies frogstoprinces.com when it is completed. All transactions you carry out through www.frogstoprinces.com are governed by International and European law, which regulates matters related to electronic commerce, as well as by the Greek Consumer Protection Law (L. 2251/1994), which regulates issues related to distance selling.
7.ORDERING PRODUCTS AND CONSUMER PROTECTION
Orders placed through the online store www.frogstoprinces.com constitute the conclusion of a distance sales contract, which are governed by the legislative framework of Law 2251/1994, as is also the case with other applicable Greek and Community legislation. Within 24 hours from the moment the order is placed, the customer can request its cancellation by sending a message to the Frogstoprinces.com Online Order Management department at the email: shop@frogstoprinces.com with the title ORDER CANCELLATION.
Within this time frame, the order will be cancelled. After the delivery of the order, the customer has the right to return the products, exactly in the condition in which they were received, by sending a relevant statement within 14 calendar days of delivery, to the address 33 Dekeleias Avenue 14343, Nea Chalkidona, Attica tel: 6974448274, with e-mail: shop@frogstoprinces.com.
This right cannot be exercised for goods manufactured according to the consumer's specifications or clearly personalized for the specific customer.
The costs of sending products to the customer are borne exclusively by the Company, which undertakes the free shipping throughout Greece with a transport company that it has chosen. For the return policy please see here.
Our company will provide you with all possible assistance to fulfill the terms of the warranty that accompanies your product, as a Supplier, at no cost to you.
This is regardless of the out-of-warranty maintenance services, which we can provide you with the respective charge on a case-by-case basis.
If a product is defective or you are not completely satisfied please contact our company directly by e-mail at shop@frogstoprinces.com with the email subject DEFECTIVE PRODUCT or by phone at +306974448274.
Our customer service department will record your problem and, if this is required, it will inform you about the product return process. Our company has towards you all the obligations provided for in the Civil Code for the seller.
Especially in the case of a defect in the product we sell you, you can (a) ask for its repair at no cost to you or its replacement with another, unless this is impossible or requires disproportionate costs (b) ask for a price reduction and (c) withdraw, unless it is an immaterial factual defect.
The above obligations do not exist in case the defect has been caused by you, or by force majeure in a narrow or broad sense.
An independent authority that you can turn to for an out-of-court resolution of your dispute is the Consumer Advocate (144 Alexandras Ave., 114 71, Athens, tel. 2106460862).
You also have the possibility of alternative resolution of consumer disputes that have arisen from contracts for the electronic sale of our products by using the ΕΕΔ entities registered in the Registry in accordance with the KYA 70330/2015. You can place a valid order through the e-shop if you are legally competent in compliance with the articles of the Greek Civil Code, (as long as you have completed the eighteenth year of your age and you are not in judicial custody regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim a refund from the supervisor or guardian of any orders made by legally incompetent persons.
8.ORDERING PRODUCTS AND CONSUMER PROTECTION
Orders placed through the online store www.frogstoprinces.com constitute the conclusion of a distance sales contract, which are governed by the legislative framework of Law 2251/1994, as is also the case with other applicable Greek and Community legislation. Within 24 hours from the moment the order is placed, the customer can request its cancellation by sending a message to the Frogstoprinces.com Online Order Management department at the email: shop@frogstoprinces.com with the title ORDER CANCELLATION. Within this time frame, the order will be cancelled.
9.MISCELLANEOUS
Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you via e-mail, so that you can inform us if you wish, under these conditions, the completion of your order. Our Company bears no responsibility for any situation beyond its fault and will do everything humanly possible to serve you better. www.frogstoprinces.com reserves the right to modify or update the available products, sale prices and other terms and conditions of transactions. Our Company undertakes the obligation to update this text for any change or addition.
10.CONSUMER CODE OF CONDUCT FOR ELECTRONIC COMMERCE
The Code of Consumer Ethics for E-Commerce was formulated based on the Ministerial Decision of the Minister of Economy and Development in the Gazette of the Government of the Hellenic Republic (22/03/2017, Sheet No. 969).
11.GENERAL PROVISIONS
Our Company may, at its sole discretion, immediately terminate any agreement with you under these terms at any time by notifying you and/or, if you have a login account, canceling your membership and account access.
Our Company may even suspend your use of its Services, without notice at any time, without having any liability towards you.
You hereby agree that your unauthorized use of its Services may result in irreparable damage to our Company and/or its licensors and partners, for which any monetary remedies would be insufficient.
Accordingly, in the event of such unauthorized use, we and our licensors/affiliates (as applicable) shall have the right to seek, in addition to any other available remedies, immediate injunctive relief against you, prohibiting you from any further use of www.frogstoprinces.com services.
The invalidity or unenforceability of any provision (in whole or in part) of these terms will not affect the validity or enforceability of the remaining provisions (in whole or in part). All or part of any provision held by a court of competent jurisdiction to be invalid or unenforceable shall be deemed to be deleted from these terms.
These terms apply to you personally. You may not assign these terms, in whole or in part, to any third party without our prior written consent.
These terms represent the entire agreement between us and you and supersede all and any prior terms, conditions, agreements and arrangements regarding your use of the www.frogstoprinces.com services.
We will act immediately if there are indications that any User Content violates these terms. In the event that you know or suspect that any illegal activities are taking place, or you know or suspect that works belonging to you have been infringed, please write to us at shop@frogstoprinces.com. Any failure by us to enforce any of these terms shall not constitute a waiver of them or of the right to enforce any of these terms at a later stage. Any persons who are not parties to these terms shall have no right to enforce any provision of these terms. Regardless of the country from which you access or use www.frogstoprinces.com Services, to the extent permitted by law, these terms and your use of our website Services shall be governed by with the laws of Greece and you will be deemed to have submitted to the exclusive jurisdiction of the courts of Athens, for the resolution of any disputes that may arise hereunder.
