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FREE DELIVERY FOR ORDERS ABOVE 60€ - WE ARE FROGS TO PRINCES - WE PROUDLY CREATE REFINED STATIONERY & LIFESTYLE DESIGNS IN COLLABORATION WITH ARTISTS & ARTISANS

RETURNS

If you are not completely satisfied with your purchase for any reason, which you are not obliged to reveal, then you can return your merchandize provided that all returned products are in a saleable condition, complete and intact.

Notification of return of products

We can only accept returns given that the products are returned to us in the same condition as delivered to you. We can not accept returns for any items that have been used or if the packaging has been damaged. Items with signs of use, scratches or damages will be rejected and returned to sender. At the time of delivery, we would recommend careful product check without destroying the packaging, so that the return can be accepted.

Means of returns

You may return your order by any means you wish. Place the returned items in the original shipping box or any other box and seal the box securely.

Settlement of returns

Once your return has been processed and checked and found to be in the state we delivered to you, you will receive an e-mail confirmation of the approval or rejection of your refund. If approved the amount will be refunded on the account of your original payment method within a certain amount of days.

Cost of return

We pay the cost of returning products when the delivery has been delayed (unless force majeure applies) and when the merchandise has been delivered in a damaged or defective state. In all other cases, the customer is obliged to pay the cost of return. Also please note that all extra shipping costs that might occur are payable by you.The return address is as follows.

FROGS TO PRINCES | Webshop Returns
33 Dekeleias Avenue, 14343
Athens, GREECE

If you do not pay the costs of delivery, we will be entitled to deduct the costs of recovering the goods from the amount to be credited to you given the acceptance on the return.

Damaged goods

If something happened to your package during shipment and the contents of your package are damaged, send various photo of the damaged package, the damaged goods and your order number to shop@frogstoprinces.com so we can solve the issue immediately. Please make sure to keep the original packaging if anything is broken as otherwise the shipping company will not take responsibility.

If you have any questions or require further information, please contact us by email at shop@frogstoprinces.com. Or If you would prefer to speak to us over the phone or in person, please visit our contact page for more details.

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